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Technical Service Engineer


Project #: 5279
Job Title: Technical Service Engineer
Industry:Analytical Instruments
Salary Range:Based on Experience + bonus
Benefits: Medical/dental, RRSP matching, car compensation 
Location:Calgary or Edmonton
Recruiter:Jessica Miles
Email:jessicamiles@goldbeck.com

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Profile

Our client is an innovative market-leader for laboratory technology - providing high-quality chemistry instruments. Serving multiple sectors, our client offers a variety of laboratory solutions related to quality control, production and research and development. We are looking for a Technical Service Engineer to join their team, covering 4 provinces in Western Canada and traveling 70% or more of the time. He or she will manage equipment installation, qualification, preventative maintenance and repair, spending most of their time in the field. We are looking for candidates with experience working as a field service engineer/technician in a related field. We will consider candidates with both science backgrounds and electronics technology training.

Responsibilities

  • Provide direct service for all products within the assigned territory
  • Perform equipment installation, basic operating training, preventative maintenance, repair and calibration
  • Respond to customer inquiries in a timely manner
  • Diagnose problems, troubleshoot, and make recommendations for repair and maintenance
  • Leverage testing equipment and other tools to address performance issues
  • Communicate with the service manager, providing updates on all service tasks, travel and scheduling
  • Use the company database to track service tasks
  • Maintain an efficient schedule that maximizes employee time and customer visits
  • Manage preventative maintenance contracts within the assigned territory
  • Identify opportunities in the field for additional sales
  • Communicate with customers to explain equipment issues and repair
  • Show professionalism and tact in all situations
  • Develop positive relationships with customers through field interaction
  • Develop a comprehensive and technically competent skillset of the company’s products over time
  • Maintain up to date on product developments and applications

  • Qualifications

  • A minimum of 5 years experience as a field service engineer in a related field
  • Ideally, the successful applicant will have experience servicing laboratory equipment, but we will also consider field service engineers with related experience in fields such as industrial automation
  • Science degree or electronic technology training
  • Able to travel 70% of the time or more across Western Canada
  • Able to work effectively from a home office and manage a complicated travel schedule
  • Solid communication skills

  • > APPLY FOR THIS JOB


    Due to the number of applicants, only qualified candidates for this position will be contacted. All applicants will be notified of future job opportunities.

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