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National Service Operations Manager - Mining


Project #: 4869
Job Title: National Service Operations Manager - Mining
Industry:Heavy Equipment
Salary Range:Based on Experience
Benefits: Medical and dental, RRSP matching program, car allowance 
Location:Fort McMurray, AB
Recruiter:Jessica Miles
Email:jessicamiles@goldbeck.com

> APPLY FOR THIS JOB

Profile

Our client is one of the world's leading manufacturers of heavy equipment. We are recruiting a key member of their organization, responsible for aftermarket service at a national level for all mining equipment. This person will provide executive leadership for the aftermarket service and operations, including facilities, staff and strengthening relationships with customers.

We are looking for candidates from heavy equipment/mining who are customer-service oriented. The successful incumbent will have experience managing a complex service operation. This individual will have progressive people skills, a strong technical foundation in heavy equipment/mining, and exceptional business analytics. He or she will develop the organizational structure, systems and processes and streamline current ways of doing things. He or she will be responsible for workforce planning, onboarding, training plans, apprenticeships, health and safety, audits, business reporting, and policies and procedures. This key member of the team will ensure the business structure, organization and systems are working efficiently and set up for expansion.

Candidates can be based in Fort McMurray or Edmonton.

Responsibilities

  • Develop the overall structure, including policies, procedures and systems to ensure business success and readiness for future growth
  • Evaluate and streamline current processes so systems can be replicated
  • Provide overall leadership of aftermarket service operations at a national level
  • Align aftermarket systems with the organization’s strategic goals, using data and reporting to back decision making
  • Proactively manage all service issues, providing sound leadership and support
  • Establish goals, targets, processes and procedures to achieve strategic goals
  • Manage the national budget including overheads, costs and workforce planning
  • Identify opportunities for growth, expand and strengthen the organization’s service abilities while at the same time maximizing revenue
  • Create a work culture of outstanding and efficient customer service
  • Develop and implement accurate reporting and data management techniques
  • Support employee training, growth and performance management
  • Works with the sales team to ensure customer needs are met

  • Qualifications

  • Leadership experience in heavy equipment providing aftermarket service
  • Demonstrated success in creating and executing an aftermarket service network for customers
  • A solid understanding of heavy equipment including cycle times, troubleshooting demands, and up-to-date exposure to market standards and trends
  • Experience with mining is a major asset
  • Strong business analytics – skilled in using reports and data to understand and improve aftermarket service operations
  • Progressive management skills – excellent with people and skilled at building relationships
  • Growth and revenue minded – driven to increase efficiencies and maximize profit for the overall operation
  • Experience in motivating teams to adapt new practices and procedures
  • Able to travel up to 50% of the time visiting customers and sites
  • A degree related to business or engineering is an asset
  • Customer focused

  • > APPLY FOR THIS JOB


    Due to the number of applicants, only qualified candidates for this position will be contacted. All applicants will be notified of future job opportunities.

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