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Service Manager


Project #: 4985
Job Title: Service Manager
Industry:Industrial Equipment
Salary Range:Based on Experience (Base plus bonus)
Benefits: Benefits Included, vehicle, pension, RRSP matching 
Location:Vancouver, BC
Recruiter:Alessia Pagliaroli
Email:alessiapagliaroli@goldbeck.com

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Profile

Our client is a global leader supplying industrial equipment. They have a great long history and excellent reputation. Their operations in Western Canada is needing to hire for their Service Manager to look after their customers in their BC based out of their office in Metro Vancouver. The manager will have P&L responsibility overseeing the performance of the service department and leading a team of technicians, working closely with the sales and production and operations teams of the company

The ideal candidate has successful experience in leading a service organization leading a field service crew. The candidate has good experience in industrial environments and/or servicing machinery/equipment/electro-mechanical devices. The candidate has very good experience with service contracts and looking after customers. Experience in supervising a union crew is an asset.

The company has a long history of success and they continue to be a leader in their segment. They are financially very strong and stable with excellent support from their parent company. They have excellent pay and benefits and their company culture is very positive and healthy with many long-term employees. This is a permanent position and critical leadership role for their western Canadian business.

Responsibilities

  • Lead the service organization ensuring core customer driven KPIs are met if not exceeded
  • Responsible for individual and team performance of the service team ensuring productivity, efficiency, safety and quality standards/metrics are met
  • Lead, coach, train, develop staff and team and instill a culture of continuous improvement and high regard for safety with the team
  • P&L management, prepare financial forecasts, track and work with budgets and work to attain revenue and profit goals.
  • Lead in maintaining and developing key customer relationships and resolve any issues relating to customer satisfaction
  • Work with the Canadian Business Manager in formulating strategic direction for the service business in BC and Western Canada

  • Qualifications

  • Successful experience in leading a service organization and managing field service personnel
  • Strong experience in industrial environment, servicing machinery/equipment/electro-mechanical devices and related
  • Management experience in a union environment is an asset
  • Excellent communication and interpersonal skills able to inspire, lead and motivate people
  • Education and experience in trades, technical, engineering, technologist, business, operations are all relevant
  • Class 5 driver’s license and ability to travel in BC

  • > APPLY FOR THIS JOB


    Due to the number of applicants, only qualified candidates for this position will be contacted. All applicants will be notified of future job opportunities.

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