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Service Operations Manager


Project #: 5061
Job Title: Service Operations Manager
Industry:HVAC/R
Salary Range:Based on Experience
Benefits: Benefits Included 
Location:Coquitlam, BC
Recruiter:Kevin Leh
Email:kevinleh@goldbeck.com

> APPLY FOR THIS JOB

Profile

Our client is an established and continually growing HVAC /R and mechanical service contracting firm servicing clients across BC covering industrial, commercial, government, retail and property management industries. The company is in growth mode and we are in need to hire for a critical role reporting directly to their COO in charge of their Service Centre Operations.

The ideal candidate will have strong technical and operations/business/administrative management experience looking after an install and service department within a mechanical/HVAC/R service contractor. Candidates coming from mechanical trades, mechanical technology/engineering or professional designation as a P. Eng. will all be considered.

This is a critical leadership role in their organization undergoing growth and this role will be a key part in that. The role is at the heart of their operations and entrusted to continually develop and build the team and their processes. They have a relaxed and open environment where the ownership provides support while at the same gives authority and trust to their senior leaders and employees. They offer flexibility and are family-friendly. Their work offers unique and exciting challenges that are non-repetitive. This opportunity offers a key leadership and career opportunity within a stable and healthy environment primed for growth.

Responsibilities

  • Manage the Service Center that includes services coordinators and project coordinators
  • Review WIP (Work in Progress)
  • Address customer complaints
  • Development and follow through on policies and procedures
  • Develop purchasing and inventory management practices
  • Manage warranty/return of goods to suppliers
  • Forecast workload for technicians
  • Manage shop/yard
  • Team management and development including hiring, training, schedules, time-off approvals
  • Look after past due, work order past month end, billable vs unbillable labours, and labour utilization
  • Develop long term scalable service and installation department

  • Qualifications

  • Management/leadership experience in a service/install department within an HVAC/R and Mechanical Contractor
  • Technical background – trades (Journeyman Plumber/HVAC/R/Mechanical trades) OR mechanical technologist OR mechanical engineer (P.Eng) qualification
  • Strong administrative/operations management experience building and improving a service/install department
  • Excellent customer-service, communication and interpersonal skills
  • Strong leadership and organizational skills able to bring people together and promote a healthy and productive environment
  • Excellent prioritization and project management/work management ability
  • Experience with process improvement is an asset
  • Proficient with computers (MS Office Suite) and software related to service/construction work
  • Estimating, quotation, project management, service coordination background are definite assets

  • > APPLY FOR THIS JOB


    Due to the number of applicants, only qualified candidates for this position will be contacted. All applicants will be notified of future job opportunities.

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