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Service Coordinator


Project #: 4683
Job Title: Service Coordinator
Industry:HVAC/Mechanical Contractor
Salary Range:Based on Experience
Benefits: Benefits Included, pension  
Location:Calgary, AB
Recruiter:Kevin Leh
Email:kevinleh@goldbeck.com

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Profile

Our client is a well-established and reputable mechanical contractor with a rich heritage. They have grown to become a national company and their Calgary Alberta branch experiencing growth is in need of their Service Coordinator. This is a key role for their branch responsible for full service operations that include receiving calls, dispatching technicians and service administration duties.

The ideal candidate will have successful trades/technician service coordination and dispatch experience. Specific experience with mechanical/HVAC service contractors is an asset. Excellent organization, office and service administration, interpersonal and customer-service skills are essentials.

The company has rich history and successful track record serving a wide range of industries across Canada over multiple generations. Their Calgary and Alberta-wide operations is in a forward momentum and it is truly an excellent and exciting time to join them. This is a permanent position and key part of their team. They are a tight knit, productive and collaborative group offering stability with majority of their staff having been with the company for a very long time.

Responsibilities

  • Receive service requests/calls and ensure accurate entry of customer and technical information into the computer system to issue work order
  • Proactively plan service calls and accurately dispatch service technician with the right skill level for the job
  • Provide support in managing customer maintenance contracts and organize workflow of service technicians
  • Proactively follow-up and manage relationships with customers and team members to ensure work is completed
  • Provide administrative support; issue POs, tracking costs, processing payables, invoices, fleet and equipment management, HR administration
  • Support in other office and clerical tasks as required
  • Continually aid in reviewing and improving processes and identifying growth opportunities

  • Qualifications

  • Proven Technical/Trades Service Coordination/Administration/Dispatch experience
  • Experience with HVAC, plumbing, mechanical contractors is an asset
  • Outstanding communication (verbal and written), interpersonal and coordination skills and experience
  • Strong customer-service and team orientation
  • Highly organized, keen attention to detail, excellent following through and problem solving skills
  • Punctual, accountable, flexible with a positive and can-do attitude
  • Good computer skills; MS Office proficient; ERP/Management Software experience an asset

  • > APPLY FOR THIS JOB


    Due to the number of applicants, only qualified candidates for this position will be contacted. All applicants will be notified of future job opportunities.

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